Privacy policy

SFP Simard Fabrication Performance Privacy Policy.
Last updated: November 22, 2023

This Privacy Policy describes how SFP Simard Fabrication Performance (the "Site", "we", "us" or "our") collects, uses and discloses your personal information when you visit, use our services or make a purchase from https://sfp-fabricationperformance.ca/ (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as a user of the Services, whether you are a customer, a visitor to the Website, or another person whose information we have collected in accordance with this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you consent to the collection, use and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "last updated" date, and take any other action required by applicable law.

How we collect and use your personal information

In order to provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as described below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use the information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce applicable terms of service and to protect or defend the Services, our rights and the rights of our users or third parties.

What personal information we collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies you, relates to you, describes you or can be associated with you. The following sections describe the specific categories and types of personal information we collect.

Information we collect directly from you

Information you submit directly to us via our Services may include:

- Basic contact information, including your name, address, telephone number, e-mail.
- Order information, including your name, billing address, delivery address, payment confirmation, e-mail address, telephone number.
- Account information, including username, password and security questions.
- Purchase information, including items you browse, put in your cart or add to your wish list.
- Customer support information, including information you choose to include in communications with us, for example, when sending a message via the Services.
 Some features of the Services may require you to provide certain information about yourself directly to us. You can choose not to provide this information, but this may prevent you from using or accessing these features.

Information we collect via cookies

We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our site and your account, including device information, browser information, information about your network connection, your IP address and other information about your interaction with the Services.

Information we obtain from third parties

Finally, we may obtain information about you from third parties, including suppliers and service providers who may collect information on our behalf, such as:

- Companies that support our site and services, such as Shopify.
- Our payment processors, who collect payment information (e.g., bank account information, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with the products or services you have requested, in order to fulfill our contract with you.
- When you visit our Site, open or click on e-mails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software. development kits, third-party libraries and cookies.

Any information we obtain from third parties will be treated in accordance with this privacy policy. We are not responsible for the accuracy of information provided to us by third parties and are not responsible for the policies or practices of third parties. For more information, see the section below, Third-party websites and links.

How we use your personal information

- To provide products and services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, send you notifications regarding your account, purchases, returns, exchanges or other transactions, create, maintain and otherwise manage your account, arrange for shipping, facilitate returns and exchanges and allow you to post notices.
- Marketing and advertising. We use your personal information for marketing and promotional purposes, for example to send you marketing, advertising and promotional communications by e-mail, SMS or post, and to show you advertisements for products or services. This may include using your personal information to better tailor services and advertising on our site and other websites.
- Security and fraud prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and create an account, you are responsible for the security of your account credentials. We strongly recommend that you do not share your username, password or other access information with anyone else. If you believe your account has been compromised, please contact us immediately.
- Communicating with you. We use your personal information to provide you with customer support and to improve our services. It is in our legitimate interest to be able to respond to you, to provide you with efficient services and to maintain our business relationship with you.

Cookies

Like many websites, we use cookies on our Site. For specific information on the cookies we use to power our store with Shopify, visit https://www.shopify.com/legal/cookies. We use cookies to power and improve our Site and Services (including to remember your actions and preferences), to perform analytics and to better understand user interaction with the Services (in our legitimate interest to administer, improve and optimize the Services). We may also authorize third parties and service providers to use cookies on our site in order to better tailor the services, products and advertising on our site and other websites.

Most browsers automatically accept cookies by default, but you can choose to set your browser to delete or reject cookies via your browser controls. Please bear in mind that deleting or blocking cookies may have a negative impact on your user experience and may cause certain services, including certain general features and functionality, to malfunction or become unavailable. In addition, blocking cookies may not completely prevent the way we share information with third parties such as our advertising partners.

How we disclose personal information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, subject to this Privacy Policy. Such circumstances may include:

- With suppliers or other third parties who provide services on our behalf (for example, IT management, payment processing, data analysis, customer support, cloud storage, processing and shipping).
- With business and marketing partners, including Shopify, to provide services and advertise to you. [For example, we use Shopify to support personalized advertising with third-party services]. Our business and marketing partners will use your information in accordance with their own privacy notices.
- When you request, apply for or otherwise consent to us disclosing certain information to third parties, for example to ship products to you or via your use of social network widgets or login integrations, with your consent.
- With our affiliates or otherwise within our group of companies, in our legitimate interest of running a successful business.
- As part of a business transaction such as a merger or bankruptcy, to comply with all applicable legal obligations (including responding to subpoenas, search warrants and similar requests), to enforce applicable terms of service and to protect or defend the Services. We may also use information to protect our rights or the rights of our users or third parties.

During the past 12 months, we have disclosed the following categories of personal information and sensitive personal information (indicated by *) about users for the purposes set out above in "How we collect and use your personal information" and "How we disclose personal information. " :

Category:

- Identifiers such as basic contact details and certain order and account information
- Business information such as order information, purchase information and customer support information
- Internet or similar network activity, such as usage data

Categories of recipients :

- Suppliers and third parties who provide services on our behalf (such as Internet service providers, payment processors, fulfillment partners, customer support partners and data analytics providers)
- Sales and marketing partners
- Affiliates

We do not use or disclose sensitive personal information to infer characteristics about you.

We have "sold" and "shared" (as these terms are defined in applicable law) personal information during the previous 12 months for the purpose of engaging in advertising and marketing activities, as follows.

Catégorie de renseignements personnels

- Identifiants tels que les coordonnées de base et certaines informations de commande et de compte
- Informations commerciales telles que les enregistrements des produits ou services achetés et les informations d'achat
- Internet ou autre activité réseau similaire, telle que les données d'utilisation

Catégories de destinataires

- Partenaires commerciaux et marketing

Contenu généré par l'utilisateur

Les Services peuvent vous permettre de publier des critiques de produits et d'autres contenus générés par les utilisateurs. Si vous choisissez de soumettre du contenu généré par l'utilisateur à n'importe quelle zone publique des Services, ce contenu sera public et accessible à tous.

Nous ne contrôlons pas qui aura accès aux informations que vous choisissez de mettre à la disposition des autres, et ne pouvons pas garantir que les parties qui ont accès à ces informations respecteront votre vie privée ou la garderont en sécurité. Nous ne sommes pas responsables de la confidentialité ou de la sécurité des informations que vous rendez publiques, ni de l'exactitude, de l'utilisation ou de la mauvaise utilisation de toute information que vous divulguez ou recevez de tiers.

Sites Web et liens tiers

Notre Site peut fournir des liens vers des sites Web ou d'autres plateformes en ligne exploitées par des tiers. Si vous suivez des liens vers des sites non affiliés ou non contrôlés par nous, vous devez consulter leurs politiques de confidentialité et de sécurité ainsi que leurs autres termes et conditions. Nous ne garantissons pas et ne sommes pas responsables de la confidentialité ou de la sécurité de ces sites, y compris de l'exactitude, de l'exhaustivité ou de la fiabilité des informations trouvées sur ces sites. Les informations que vous fournissez sur des lieux publics ou semi-publics, y compris les informations que vous partagez sur des plateformes de réseaux sociaux tierces, peuvent également être visibles par d'autres utilisateurs des Services et/ou par les utilisateurs de ces plateformes tierces, sans limitation quant à leur utilisation par nous. ou par un tiers. Notre inclusion de tels liens n'implique pas, en soi, une approbation du contenu de ces plateformes ou de leurs propriétaires ou opérateurs, sauf dans les cas divulgués sur les Services.

Données sur les enfants

Les Services ne sont pas destinés à être utilisés par des enfants et nous ne collectons sciemment aucune information personnelle sur les enfants. Si vous êtes le parent ou le tuteur d'un enfant qui nous a fourni ses informations personnelles, vous pouvez nous contacter en utilisant les coordonnées indiquées ci-dessous pour demander leur suppression.

À la date d'entrée en vigueur de la présente politique de confidentialité, nous ne savons pas réellement que nous « partageons » ou « vendons » (tels que ces termes sont définis dans la loi applicable) les informations personnelles de personnes de moins de 16 ans.

Sécurité et conservation de vos informations

Veuillez noter qu'aucune mesure de sécurité n'est parfaite ou impénétrable et que nous ne pouvons pas garantir une « sécurité parfaite ». De plus, toutes les informations que vous nous envoyez peuvent ne pas être sécurisées pendant leur transit. Nous vous recommandons de ne pas utiliser de canaux non sécurisés pour nous communiquer des informations sensibles ou confidentielles.

La durée de conservation de vos informations personnelles dépend de différents facteurs, par exemple si nous avons besoin de ces informations pour gérer votre compte, fournir les Services, respecter les obligations légales, résoudre des litiges ou faire appliquer d'autres contrats et politiques applicables.

Your rights and choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute and may only apply in certain circumstances, and in some cases we may refuse your request as permitted by law.

- Right of access/knowledge. You may have the right to request access to the personal information we hold about you, including details of how we use and share your information.
- Right of deletion. You may have the right to request that we delete the personal information we hold about you.
- Right of correction. You may have the right to ask us to correct inaccurate personal information we hold about you.
- Right to portability. You may have the right to receive a copy of the personal information we hold about you and request that we transfer it to a third party, in certain circumstances and with certain exceptions.


- Right to refuse sale, sharing or targeted advertising. You may have the right to ask us not to "sell" or "share" your personal information or to refuse the processing of your personal information for purposes considered "targeted advertising" as defined in applicable privacy laws. Please note that if you visit our Site with the Global Privacy Control opt-out preference signal enabled, depending on your location, we will automatically treat this as a request to opt-out of the "sale" or "sharing" of information for the device and browser you use to visit the Site.

- Right to limit and/or refuse the use and disclosure of sensitive personal information. You may have the right to ask uso limit our use and/or disclosure of sensitive personal information only to that which is necessary to perform the Services or provide the goods reasonably expected by an average individual.
- Restriction of processing: You may have the right to ask us to stop or restrict our processing of personal information.
- Withdrawal of consent: where we rely on consent to process your personal information, you may have the right to withdraw that consent.
- Appeal: you may have the right to appeal our decision if we refuse to process your request. You can do this by responding directly to our refusal.
- Managing communication preferences: we may send you promotional e-mails, and you may opt out of receiving them at any time by using the unsubscribe option displayed in our e-mails. If you unsubscribe, we may still send you non-promotional e-mails, such as those relating to your account or orders you have placed.

You may exercise any of these rights where indicated on our site or by contacting us using the contact details provided below.

We will not discriminate against you in exercising any of these rights. We may need to collect information from you to verify your identity, such as your e-mail address or account information, before providing a substantive response to the request. In accordance with applicable law, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require the agent to provide proof that you have authorized the agent to act on your behalf, and we may require you to verify your identity directly with us. We will respond to your request as quickly as possible, as required by applicable law.

We use Shopify advertising services such as Shopify Audiences to help you personalize the advertising you see on third-party websites. To prevent Shopify merchants who use these advertising services from using your personal information for these services, visit https://privacy.shopify.com/en.

Complaints

If you have any complaints about how we handle your personal information, please contact us using the details provided below. If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us using the contact details provided below, or to lodge your complaint with your local data protection authority.

International users

Please note that we may transfer, store and process your personal information outside the country in which you live, including the United States. Your personal information is also processed by staff and by third-party service providers and partners in these countries.
If we transfer your personal information outside Europe, we will rely on recognized transfer mechanisms such as the European Commission's standard contractual clauses or any equivalent contract issued by the UK competent authority, where applicable, unless the data transfer is to a country. which has been determined to provide an adequate level of protection.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please call or e-mail us at simard.fabrication.performance@gmail.com or contact us at 6740 Rue. Vézina, , Québec, QC, G3E 2j3, Canada.